Before you buy
Questions about fabric, measured length, how a cut sits or which of two pieces packs smaller are ours. Write to us at [email protected] with the product name from the page and we will answer from the listing data and the notes behind it.
After you buy
Once you have placed an order, the record of it lives with the retail partner, not with us. We cannot see your order number, your address, your payment or your tracking. Sign in to the account you used at checkout and use the help section there. That is the only route that reaches the people holding your parcel.
What we can actually help with
- Fabric content and weight as stated on a listing
- Measured lengths and how a hem lands at different heights
- Which pieces in the catalogue pair with each other
- Corrections to anything wrong in a journal article or a product note
- Press and syndication requests for the journal
What we cannot do
- Look up, change or cancel an order
- Issue a refund, a credit or a replacement
- Chase a courier or reissue a tracking number
- Change a price, a stock level or a delivery date
Hours
We read mail on weekdays and answer most messages within two working days. Weekend messages get picked up on Monday. There is no phone line, because there is no order desk to route a call to.