Who handles the return
The retailer that took your payment. They packed the parcel, they hold the order record and they hold the money, so they are the only party who can take the item back. We are a catalogue and we never touch the goods.
The window
Return windows are set by the retailer and are commonly around thirty days from delivery for clothing in unworn condition with tags attached. Swimwear often carries a stricter rule, usually that the hygiene liner has to be intact. Read the return terms on the listing before you buy if you think a return is likely.
How it works
- Sign in to the account you used when you ordered
- Open the order and pick the item you want to send back
- Choose a reason, then print or scan the label the system gives you
- Drop the parcel at the carrier point named on that label
- Watch the refund appear in the account, usually a few days after the parcel is scanned in
Exchanges
Most retailers treat a size swap as a return followed by a new order rather than as an exchange. If the size you want is low in stock, order it first and return the wrong one after, otherwise you can lose the size while the parcel is in transit.
Damaged or faulty
Photograph the fault before you repack anything, including the label and the care tag. Open the claim through the partner account and attach the photographs there. A fault is handled under their policy and usually outside the normal return window.
What we can do
Very little on the order itself, and we would rather say so plainly than pretend. What we can do is check whether the description on our page misled you. If the fabric note or the measurement we published was wrong, tell us and we will fix the page the same week.